Refund policy

Cancellations

If you need to cancel your order, please contact our customer service team as soon as possible.

Once an order has entered the processing or fulfillment stage, we may no longer be able to cancel or modify it. Any cancellation request must be confirmed by us before it is considered successfully cancelled.

If available, you may update certain contact or delivery details through your customer account before the order has been processed.

Returns

Unused items may be returned within 120 days of delivery, provided that they are in their original condition and original packaging.

A 10% restocking fee applies to all returns and will be deducted from the refund amount.

Customers are responsible for return shipping costs.

Before returning any item, please contact us to request return authorization. Returns sent without prior authorization may not be accepted.

Replacements

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

We will review the issue and assist you with an appropriate replacement or other available solution.

Contact Us

For return, replacement, or cancellation requests, please contact us at:

hardware@asidrama.com